Call for statewide assistance with commission issues and broker of record letters.
Phone: 1-800-440-2323 (toll free)
Fax: 855-KP-PAYMENT (855-577-2963)
Hours: Monday through Friday, 8:30 a.m. to 5 p.m.
Choose from the selections below or on the left to contact a representative and get assistance with questions and requests related to your clients' Kaiser Permanente account.
Contact Membership Accounting for help with:
Phone: 1-800-554-3099 (toll free)
Hours: Monday through Friday, 8 a.m. to 5 p.m.
Phone: 1-800-790-4661, option 1
Hours: Monday through Friday, 8:30 a.m. to 5 p.m.
Forms may be faxed or mailed. Please do not mail payments to these locations.
Fax: 858-614-3344
Fax: 858-614-3345
Kaiser Foundation Health Plan, Inc.
P.O. Box 23758
San Diego, CA 92193-3758
Kaiser Foundation Health Plan, Inc.
P.O. Box 23219
San Diego, CA 92193-3219
Kaiser Foundation Health Plan, Inc.
P.O. Box 23250
San Diego, CA 92193-3250
For membership and billing questions or information about plans, available services, and other nonmedical concerns.
Phone: 1-800-790-4661, option 1 or, 1-800-731-4661, option 2
Hours:
Below youll find the departments and telephone numbers to help your clients employees with:
| Plan type | Department | Telephone |
|---|---|---|
|
HMO Deductible HMO Plan Deductible HMO with HRA HSA-Qualified Deductible HMO Plan |
Member Service Contact Center |
1-800-464-4000 (toll free) 1-800-788-0616 (toll free) 1-800-757-7585 (toll free) 1-800-777-1370 (toll free) |
|
HSA administered through Kaiser Permanente (financial account questions) HRA administered through Kaiser Permanente (financial account questions) |
Kaiser Permanente Health Payment Services |
1-877-761-3399 (toll-free) |
| POS, PPO, and out-of-area indemnity | KPIC Customer Service | 1-800-788-0710 (toll free) |
| Senior Advantage | Member Service Contact Center |
1-800-443-0815 (toll free) 1-800-777-1370 (toll free) |
| Deductible EPO Plan (Self-funded) | Customer Service |
NCAL 1-800-663-1771 SCAL 1-800-533-1833 |