For groups of 100 employees or less
Small Business Services: Call 303-344-7241
Monday through Friday, 8 a.m. to 5 p.m.
Option 1: Contact the Consolidated Service Center (CSC) for invoicing, premium billing, or enrollment status, including change requests.
Email: csc-den-roc-group@kp.org
Option 2: Contact the Client Services Unit (CSU) for escalating service issues, including benefits, claims, eligibility, literature requests, and assistance with self- service tools.
Email: co.kp.csu@kp.org
Option 5: Contact the Small Business sales and account management department for new sales, renewals, mid-year plan changes, or contract amendments.
Email for renewals: co-sbu-exisiting@kp.org
Email for new sales: co-sbu-sales-new@kp.org
Option 6: Contact Broker Shared Service Center for licensing, appointment changes, and commission questions.
Email: co-brokercomp@kp.org
For groups of 101 employees or more
Employer: Contact your broker
Broker: Contact your Kaiser Permanente representative
Broker service line 844-394-3978 (Monday through Friday, 9 a.m. to 6 p.m. MT)
If you have multiple questions about KPIF applications, billing, and administration, please fill out an Application Status and Billing Inquiry Form and send it to kpif-member-co@kp.org.
For compensation questions, please fill out a Compensation Inquiry Form.
If our representatives request your client’s written permission to share information, please use this form:
