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Small business

For groups of 1 to 100 employees

Quote and coverage


Get a quote and learn about applying for coverage.

Small Business Services

For the fastest way to contact key departments, download this small business service reference guide.

Self-service

Access account.kp.org self services to:

  • Manage renewals
  • Update contact information
  • Submit electronic signature forms
  • View contract, Summary of Benefits Coverage (SBCs) and EOCs
  • View membership and make eligibility changes
  • View and pay bills online
  • Order ID cards

For the fastest way to contact key departments, download this small business service reference guide.

Web Support Team | 8:30 a.m. - 5 p.m. PT

  • Online self-service transaction help
  • Online access
  • Password resets
  • Navigation assistance

Phone: 1-800-790-4661, Option 4
Email: csc-sd-cas-web-support@kp.org
Enrollment and Billing: California Service Center

8:00 a.m. - 5:00 p.m. PT

  • Benefit and eligibility requirements
  • Billing
  • Member enrollments/terminations
  • COBRA
  • Medicare/Medicaid
  • Initiate EDI/834 file feeds by email: kp834@kp.org

Phone: 1-800-790-4661, Option 1
Email forms to: csc-sd-sba@kp.org
Employer Literature Requests: Client Service Unit

8:00 a.m. - 5:00 p.m. PT

  • Bulk open enrollment packets and brochures
  • Copies of contracts, EOC interpretation
  • Request 5500 Schedule A
  • 1095-B forms by email: mec@kp.org

Phone: 1-800-790-4661, Option 2
Email: csu.ca@kp.org
Fax: 1-800-369-8010

 
Employer Account Management Support Team

8:00 a.m. - 5:00 p.m. PT, closed 12:00 - 1:00 p.m.

Overall responsibility for the account including:

  • Renewal and renewal date changes
  • Plan change requests
  • Rate and general benefit inquiries
  • Open enrollment requests
  • Training for account.kp.org self-service and benefit updates

Phone: 1-800-790-4661, option 3
Email: amt@kp.org
Fax: 1-800-369-8010

Service and Care Delivery Inquiries: Employer Broker Services (EBS)

8:00 a.m. - 5:00 p.m. PT, closed 12:00 - 1:00 p.m.

Service support such as:

  • Service resolution for access to care, benefits, deductible accumulations, and claims
  • KPIC/Choice products and Consumer Directed Health Care (CDHC)
  • Broker of Record changes 

Phone: 1-877-762-8247
Email: ca.kp.ebs@kp.org

Member Services Contact Center

24 hours a day, 7 days a week (closed holidays). For TTY, call 711.

  • Member level benefit and eligibility inquiries
  • Member demographic updates
  • Explanation of benefits
  • Facility locations and physician directories 

kp.org
Phone: 1-800-464-4000