Continued coverage for transitioning employees

Resources to help employees retain their health care coverage

In these uncertain times, your ability to retain employees could change. If that happens, you can support them by providing information to keep their Kaiser Permanente coverage—and protect their health.

Members can choose from the broad range of individual and family plans we offer, or select COBRA or other government-subsidized programs to fit their needs. The American Rescue Plan Act may provide your employees with different options to keep their coverage and to pay for it. Our resources to help transitioning members understand their coverage options include:

Help your employees transition to new coverage

If your employees are experiencing a change in Kaiser Permanente group coverage, including due to workforce reduction, use this checklist to help guide your communications. The checklist includes links to materials with resources and tools for transitioning to new coverage:

  • kp.org/exploreoptions for personalized coverage recommendations
  • 1-800-270-4095 (TTY 711) for a one-on-one consultation or to ask about financial assistance
  • Webinars for answers to coverage questions. Check the schedule at kp.org/coveragewebinar for dates and times. Each webinar includes a short, recorded presentation followed by a live chat with an advisor.

We encourage you to share these resources with members as soon as they know they’re losing their group coverage.

After your employees have transitioned to new coverage

The Transitioning Member Hub has been developed for your employees transitioning between lines of business and plan types.  This support is provided via a one-stop digital self-service hub behind sign-on at kp.org. Upon entry to the Transitions Hub, employees will be able to see what’s staying the same and what’s different about their new plans.

Phased support for transitioning employees:

The full scope for Phase I is included in the table below.

The Transitions Hub will improve the employee experience by:

  • Supporting transitioning employees in better understanding their new plan
  • Understanding the financial perspective of their new plan
  • Providing self-service guidance to employees around what’s new/what’s staying the same and links to additional personalized information

Employees will be able to view the Transitions Hub from two days after they are enrolled in their new plan through their first 6 months of coverage on that plan.


*The Transitions Hub is only available to transitioning employees post sign-on